Privacy Policy for Anna Sethu

Last updated: March 06, 2026

Anna Sethu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Anna Sethu.

By using our application, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us:

• Account Information: When you register for an account, we collect your name, email address, phone number, and password.
• Order and Transaction Information: We collect details of orders you place, including delivery addresses, items purchased, and transaction amounts.
• Profile Information: You may provide additional information such as profile pictures or preferences.
• Delivery Agent Data: If you register as a delivery agent, we collect your name, phone number, and pincode/assigned zone.

2. Information Collected Automatically

• Location Information: To provide on-demand delivery services, we collect precise location data from your mobile device when the app is open or running in the background (as permitted by your device settings). This is used for:
  • Determining delivery eligibility.
  • Tracking delivery progress for customers.
  • Assigning orders to the nearest delivery agents.
• Device Information: We collect information about the mobile device you use to access the app, including device hardware model, operating system version, and unique device identifiers.
• Push Notifications: We use Firebase Cloud Messaging (FCM) and collect FCM tokens to send you updates about your orders and promotional offers.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders.
• Provide, maintain, and improve our services.
• Assign and manage delivery agents.
• Send you technical notices, updates, security alerts, and support messages.
• Communicate with you about products, services, offers, and events.
• Personalize your experience within the app.
• Monitor and analyze trends, usage, and activities.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. Sharing of Information

We may share your personal information in the following situations:

• With Delivery Agents: We share your name, phone number, and delivery address with the delivery agent assigned to your order.
• With Third-Party Service Providers: We use third-party services like Firebase for authentication and push notifications. These providers have access to your information only to perform these tasks on our behalf.
• For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect our rights, or prevent fraud/abuse.
• Business Transfers: If Anna Sethu is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

5. Account and Data Deletion

You have the right to request the deletion of your account and all associated personal data.

How to Request Deletion:

• In-App: Go to Profile > Delete Account
• Email Request: You can send an email to contact@aauraunix.com with the subject "Account Deletion Request". Please include your registered phone number or email address.

Upon receiving your request, we will delete your account and associated data within [e.g., 30 days], unless we are required to retain certain information for legal or regulatory reasons (such as transaction records for tax purposes).

6. Data Safety and Security

Data Encryption

All data collected by Anna Sethu is encrypted in transit using industry-standard TLS (Transport Layer Security) protocols. This ensures that any information sent between the app and our servers remains secure.

Data Storage

We use secure storage mechanisms on your device (Keychain for iOS and AES encryption for Android) to protect sensitive information like authentication tokens.

7. Your Choices and Rights

• Account Information: You can update or correct your account information at any time by logging into your account within the app.
• Location Information: You can opt-out of location collection through your device settings, but this may limit the functionality of the app.
• Push Notifications: You can opt-out of receiving push notifications by changing your device settings.

8. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or mobile transmission is ever fully secure or error-free.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.